Service Advisor
Job description
Transport Equipment is a Mack & Volvo Truck Dealership. We have 3 locations, Spokane Valley, WA, Missoula, MT, and Lewiston, ID. We are a family-owned company established in 1983. We take care of our customers and our employees. Extensive training opportunities offered in the 1st year with ongoing training offered throughout employment.
- Have a basic knowledge of heavy duty trucks & trailers.
- Greet & listen to our Customers to determine their needs
- Repeat back to the customer what was just heard (internalize).
- Answer the telephone with the Company greeting.
- Provide labor & time estimates for equipment repairs.
- Check the Equipment in and provide repair synopsis needed for the RO.
- Communicate repair costs & invoice the completed repair order.
- Interact with the Service Technicians & Parts Team for problem solving.
- Be solution oriented with a sense of urgency.
- Assign work to Technicians according to the equipment's needed repair.
- Have a calming yet determined demeanor.
- Be a learner, ask questions, get involved.
Job Type: Full-time
Pay: $21.00+ per hour DOE
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