Job description

This position is responsible for all service department activities, including directing repairs, maintenance and activities to provide excellent customer service to our customers & our internal departments.

• Operate as a profit center, control costs, minimize expenditures and operate within budget constraints.
• Maintain good customer relations; intercede to help resolve problems & enhance relations.
• Oversee the work order closing process, review work orders for accuracy & completeness for parts & labor.
• Help the Service Writers prepare quotes and promote the companies capabilities to our customers.
• Provide continuous communication to our customers regarding repairs, associated costs and time estimates.
• Interact with Service Technicians and help provide insight to Service Writers for best practices regarding repairs.
• Review credit histories with our customers prior to closing Repair Orders.
• Continue ongoing education to self & employees regarding latest OEM updates, process changes and recommendations.
• Interview, hire, promote from within, do employee reviews, conduct safety meetings, discipline and encourage when appropriate.
• Conduct, show and provide a positive work environment for all employees.
• Oversee the inventory and maintenance of department tools, equipment and supplies. This includes company vehicles.
• Lead by example and provide failure analysis for the department.